The Townhouse Clinic – Terms & Conditions

At The Townhouse Clinic, we value your time and commitment to your treatment journey, and we ask for the same courtesy in return. The following terms are designed to keep things clear, fair, and respectful for all our patients.

Appointments & Deposits

  • All new patients must first attend a consultation before beginning treatment.

  • A £50 non-refundable deposit is required at the time of booking to secure your appointment.

  • If you go ahead with treatment on the same day as your consultation, your deposit will be deducted from the total cost.

  • If you choose not to proceed, your deposit is non-refundable.

  • Our In-Depth Consultation (45–60 minutes) costs £50 and is not redeemable against future treatment.

  • Skin Consultations with Natalia cost £50 and are not redeemable against future treatment.

Cancellations, Late Cancellations & No-Shows

  • We kindly ask for at least 48 hours’ notice (Monday–Friday) for any changes or cancellations.

  • Please note: weekends are not included in the 48-hour period, as our phones and emails are not monitored outside working hours.

  • Cancellations with less than 48 hours’ notice incur a 50% charge of the treatment cost.

  • No-shows or same-day cancellations incur the full treatment cost (100%).

  • Your cancellation or no-show fee must be settled before any further bookings can be made.

  • As a small, independent business, we appreciate your understanding that last-minute cancellations have a significant impact on our team and other patients waiting for appointments.

Saturday Appointments

  • Appointments with Natalia on Saturdays require full payment at the time of booking to secure the slot and discourage late cancellations or no-shows.

Treatment Packages, Courses & Vouchers

  • Treatment Packages (such as HydraFacial, Blue Radiance, Obagi Skintrinsiq, or RF Microneedling) must be used within the following timeframes:

    • 3-treatment course – valid for 3 months

    • 6-treatment course – valid for 6 months

    • 12-treatment course – valid for 12 months

  • Missed or late-cancelled sessions within a package are forfeited.

  • Gift vouchers are valid for 6 months from purchase. Birthday vouchers are valid for 4 months from your birthday and can be used for treatments only.

  • All sales are final. Refunds are not available; however, a credit note may be issued and must be used within 6 months.

  • Opened or unsealed products are not eligible for return or credit.

Consultation & Review Appointments

  • Missed consultations or review appointments are subject to a £50 fee.

Referral Scheme

  • When you refer a friend who books a consultation and treatment, you’ll receive a £20 credit towards your next appointment.

  • Credits must be used within 3 months of issue and cannot be exchanged for cash or combined with other offers or packages.

Agreement

By booking an appointment with The Townhouse Clinic, you confirm that you have read, understood, and agree to these Terms & Conditions.
If you have any questions, please don’t hesitate to contact us — we’re always happy to clarify or discuss your options.