Frequently Asked Questions
Appointment Booking & New Clients
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You can book an appointment online here. We’re excited to launch our app soon which will make seeing availability and booking a time convenient for you even easier!
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In Depth Consultation: if you are unsure what treatment would be best for you, or you are interested in injectables (i.e. anti-wrinkle injections, dermal fillers) book an in-depth consultation with one of our doctors. Consultation price from £50.
Skin Consultation + Skin Scan ONLY - If you are only interested in skincare guidance or skin treatments (i.e. Advanced Facials, Microneedling and Chemical Peels) book a skin consultation + skin scan with our therapist Tally. Consultation price from £50.
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We offer a bespoke in-depth consultation for those who are unsure what they want. This appointment allows time with one of our doctors so you can discuss your concerns or reasons for booking. We will ask questions and take photos, and then identify what options you have based on factors such as your concerns, age, lifestyle, medical history and budget. We are happy to guide you with appropriate treatments or help answer any questions you may have. If you decide you’d like to proceed with treatment then you will be given an idea of cost and can request a written treatment plan if appropriate. Aesthetics isn’t one-size-fits-all; which is why we tailor every treatment suggestion to you personally, helping you achieve results that truly enhance your natural beauty.
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We don’t recommend having both on the same day as the treatment you’ve selected may not be appropriate for your individual needs.
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Absolutely! For the quickest method, please log in to our booking platform and add yourself to the cancellation list. Alternatively, you can email us and we will add you to the list.
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Please visit our booking page to find availability. Once you’ve selected a treatment and one of our doctors or our therapist, you’ll see a calendar appear where our earliest available days and times will be visible.
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Yes, payment links expire after 24 hours - if you're asking for a new one, you likely booked via email, so please email us and keep an eye on your inbox for it. To make it simpler, we recommend booking online. You pay the £50 deposit instantly to secure your appointment, with no links or delays.
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Reviews are offered to all new patients following their initial treatment but must be within a 2-4 week window unless otherwise advised by your practitioner.
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Yes - Dr Lucy and Tally (skincare specialist) both offer skin consultations. However, if you also wish to discuss injectable treatments, please book with Dr Lucy only. Cost of skincare consult: £125 Dr Lucy, £50 Tally. Includes skin analysis.
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Yes, you can reschedule your appointment online. Simply log into your account on our booking platform, select “Reschedule Appointment", and choose a new date and time.
When rescheduling, the system may appear to request full payment. However, this step is only used to securely store your card details - you will not be charged for rescheduling your appointment.
Visiting Us
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Our clinic address is: The Townhouse Clinic, 5 Old King Street, Bath, BA1 2JW
We are located in the city centre, just a 15-minute walk from Bath Spa station. Find out more about visiting us here.
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We don't have dedicated patient parking, but the nearest car parks - the Podium (next to Waitrose) and Charlotte Street - are just a quick 5-minute walk away.
Rescheduling/Cancelling Appointments
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Yes, please log into your account on our booking platform to reschedule or cancel your appointment. If it's 48 hours or less before the appointment, digital cancellations aren't available due to our policy. In that case, please email us, though it will be subject to our T&Cs.
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Deposits are non-refundable, so please make sure you're ready to book before proceeding. If you change your mind after booking, you can apply the deposit toward products, facials, or massages instead - but it must be used within 12 months.
Treatment Queries
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Don't worry, we'll always email pre-treatment instructions ahead of your appointment, tailored to your specific treatment. However, for all treatments we ask that you:
Avoid alcohol, ideally 48 hours in advance
Avoid exercise on the day of the appointment
Avoid aspirin if medically appropriate
Arrive make up free
If you are prone to bruising, we also recommend you start taking arnica tablets 5 days before treatment - following advice on the packaging
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We'll always email post-treatment instructions right after your procedure, tailored to what you've had. However, there is some general advice to follow for all treatments:
Avoid alcohol, smoking and exercise for 48 hours post-treatment
Don’t wear make up until the following day
Avoid extremes of hot and cold for 24 hours i.e. steam rooms, sauna, hot showers
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Unfortunately, most treatments are unavailable as we are not insured to treat pregnant or breastfeeding women when it comes to injectables or advanced skin treatments. However, we do offer a range of pregnancy safe massages and facials which are clearly marked on our website. We also offer a range of skincare products that are pregnancy/breast-feeding safe too.
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Ideally we advise to avoid alcohol and exercise pre treatment as they make the risk of bruising far higher.
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A skincare consultation is for you if you want to discuss treatments or products that can improve and enhance your skin. It focuses on non-invasive, regenerative options such as facials, chemical peels, microneedling, radiofrequency, medical skincare and advanced skincare. The session includes a detailed consultation where we assess your skin with no makeup, plus an in-depth skin analysis using our Observ 520x machine. This helps us see the deeper layers of your skin and tailor product and treatment recommendations to your results. You’ll receive a detailed report with our recommendations by email. If you wish to explore injectable treatments as well, you would need book an in-depth consultation with one of our doctors.
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We provide treatment price guides on our website as well as our booking system. However, we always recommend booking a consultation first for a personalised, bespoke quote, as treatments are tailored to individual needs.
Purchasing Products
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Yes - we stock a full range of Obagi skincare, LED masks/panels and a limited range of Jane Iredale makeup. However, prescription skincare products will not be sold unless you have been seen for a consultation or review within the last 12 months.
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Yes - we’d be delighted to send you an invitation to do this but some skincare is prescription only so this can only be prescribed/sold following a consultation with one of our practitioners.
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You can login here or visit our booking page and click on the Obagi skincare badge.
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Yes - you can buy a physical card gift voucher in clinic for any amount. Or you can purchase a digital voucher online which will be emailed for immediate receipt
